Generally, the validation of certificates completes after less than 5 minutes. There are several reasons why one or multiple certificates may remain in status pending validation for longer than usual.
CAA records are DNS records attached to your domain that specify precisely which certificate authorities are allowed to issue certificates for your domain. If your domain does not carry any CAA records, our systems will not have a problem issuing your certificate. If, however, your domain has CAA records on file but none for
sectigo.com as an allowed certificate authority, our system will not be able to issue your certificate.
If your problem might be connected to CAA records, you can resolve this by:
- either: removing all CAA records from your domain
- or: adding a new CAA record to your domain with
Not sure how to add CAA records to your domain? Click here to learn more.
If you chose to verify your domains via email, please make sure that you have access to one of the verification email addresses. For each domain in your certificate, you will receive a separate confirmation email with simple verification instructions. Please always check your Spam folder.
For details about email verification, please read this article.
We are currently experiencing issues with certificate validation from our Certificate authority for HTTP and CNAME verification. You can find more information on our Service Notification page.
👉 Please check the status of your pending certificates at a later stage, it's not needed to contact us. The e-mail verification works normally.