🚦 Service Notifications

Please find updates about current service notifications and updates below:

September 2020
⚫ Incident closed

2020-09-29

β›”09:30 (UTC)

We are currently experiencing issues with certificate validation from our Certificate authority for HTTP and CNAME verification.
Our team is working with a high priority to resolve this issue as soon as possible.

πŸ‘‰ Please check the status of your pending certificates at a later stage, it's not needed to contact us. The e-mail verification works normally.

β˜‘
15:00 (UTC)

Certificates can get verified via HTTP and CNAME again.

❔ All certificates which were affected in that timeframe should be queued and be available for verification soon, but we still need to check on that with our CA.

πŸ”Ž
20:00 (UTC)

We are still getting reports that the verification works intermittently, despite some positive tests we conducted today in the afternoon. All necessary information about this outage was submitted to our CA, we expect an update tomorrow morning at the latest.

πŸ“§

E-Mail verification is not affected by this, please use it as a preliminary workaround.

2020-09-30

βœ…
10:00 (UTC)

The system is slowly recovering, around 80% of the queued certificate verifications were completed by now. However, here and there we still see some delays.

🏁
15:00
(UTC)

πŸ‘‰ Everything went back to normal, HTTP and CNAME verifications are getting processed again.

🎫 The majority of the affected certificates during the outage were queued and already issued until now - if yours is still pending, please cancel it and start from scratch.

 

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