Depending on which verification method you are using, there are different troubleshooting steps that you can complete in order to identify the most common errors.
Here's a brief summary of the issues we know about the verification of an SSL certificate.
All methods: I am using a custom CSR
All methods: Invalid CAA Records
Method: HTTP File Upload > Redirects and User-Agent Filter
Method: Email validation > I don't have access to the emails that are listed for email validation
Method: CNAME (DNS) > CNAME Verification is failing
Troubles during verification?
Before contacting us please try the following three things:
- Please try also at least one of the other two remaining methods.
- Please check for an ongoing service incident.