Troubleshooting - Email Verification

November 30, 2020 15:38

If you have chosen email as your Verification method and something went wrong please have a look at the possible reasons and troubleshooting steps:

I Don’t Have Access to the Listed Emails

The email addresses listed in the options for email validation are a set of standard email addresses for domain admins (admin@... or webmaster@domain.com) alongside addresses listed on the corresponding WHOIS for the domain in question.

As the owner of the domain or administrator of it, you should be able to access these.

If you don't own an email for your domain, you need to choose a different verification method.

I Did Not Receive the Email – Status Pending Validation

For each domain in your certificate, you will receive a separate confirmation email with simple verification instructions. Please always check your Spam folder. Additionally, please check that you have chosen the right email address.

Typically, you will be able to choose between the following types of email addresses for your specific domain:

admin@domain.com
administrator@domain.com
hostmaster@domain.com
postmaster@domain.com
webmaster@domain.com

If all details are correct and you still have not received the email, please reach out to our Support team

The Verification Link Is Not Working

Please check if the email is fully displayed and if you have received it in your SPAM folder, please move it to your primary inbox to display the full content.

Troubles during verification?

Before contacting us please try the following three things:

Please try also at least one of the other two remaining methods.
Visit this Troubleshooting article for further help!!
Please check for an ongoing service incident.