👉 I have troubles during certificate verification

Depending on which verification method you are using, there are different troubleshooting steps that you can complete in order to identify the most common errors. 

Here's a brief summary of the issues we know about the verification of an SSL certificate.

All methods:  I am using a custom CSR
All methods:  Invalid CAA Records
Method: HTTP File Upload > Redirects and User-Agent Filter
Method: Email validation > I don't have access to the emails that are listed for email validation
Method: CNAME (DNS) > CNAME Verification is failing

  Troubles during verification?

Before contacting us please try the following three things:

  1. Please try also at least one of the other two remaining methods.
  2. Please check for an ongoing service incident.

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